eturn Window & Conditions

• 7-Day Returns: We accept returns of qualifying, non-defective products within 7 days of delivery. Refunds will be processed via the original payment method used, unless otherwise agreed. 
• Condition: Items must be unused, unopened, and in their original, resaleable condition with all manuals and accessories included.
• Exclusions: We cannot accept “change-of-mind” returns for special-order items, opened electronics, installed products, cut cable, custom-configured items, personalized items, activation codes or digital licenses. Sale items are not eligible for refunds.
• To log a request for a return please make use of our Returns Form. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• The customer is responsible for return shipping costs unless the item is defective or incorrect and will be deducted from the refundable amount.

2. Damaged or Incorrect Orders

• Reporting: If your order arrives damaged, incorrect, or incomplete, you must notify us within 48 hours of delivery.
• Evidence: Please keep all original packaging and provide clear photos of the issue for assessment.

3. Defective & Faulty Products

• Warranty Claims: If a product is defective or fails under normal intended use, contact us immediately.
• Inspection: All products reported as faulty must be returned for inspection before a refund, replacement, repair or warranty outcome can be confirmed. Customers may either return the item directly to our Centurion branch or log a return request through our Returns Form process.
• Exclusions: Warranties do not cover faults caused by power surges, lightning, misuse, or incorrect installation.

4. How to Request a Return

• Authorization: All returns must be pre-approved.
• Contact: Email online@securitywarehouse.co.za or call our Procurement Department on 012 653 1005 with your order number, product SKU, and proof of purchase or you can use our Returns Form.
• Processing: Approved refunds are processed back to the original payment method within 5 to 15 business days. For non-defective returns, the original delivery fee is non-refundable.
• Exchanges: Where stock is available, we may offer an exchange instead of a refund. If the replacement item costs more, the difference will need to be paid. If it costs less we may refund the balance or issue store credit.

5. Warranties & Liability

• Exclusions: Warranties do not cover damage caused by power surges, lightning, incorrect installation, or unauthorized modifications.
• Consumables: Consistent with industry norms, we do not guarantee the life of removable batteries.
• Limited Liability: To the extent permitted by law, we are not liable for any indirect or consequential loss resulting from the use of our products or website.